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Refund & Cancellation Policy

1. Advance Payments

Most projects require an advance payment before work begins. This advance secures your project slot and covers initial work (planning, design setup, etc.).

2. Cancellation by the Client

• Before work has started: if you cancel before any work has begun, the advance payment may be refunded, minus any payment processing charges, at our discretion.
• After work has started: the advance payment becomes non-refundable, as it covers time and resources already committed to your project. Any additional amount paid beyond the value of work completed may be refunded.

3. Disputes

If you believe a charge was made in error, or disagree with a refund decision, please contact us directly — we're happy to discuss it and find a fair resolution.